Where can I get help with a gambling problem?

You can reach out directly through our 24/7 Bengali live chat support — our team will help you with complete confidentiality. You can also write to us by email at support@dps25com.cam. For professional mental health support, we recommend contacting Kaan Pete Roi or a local mental health service provider in Bangladesh.

For players 21 and over

dps25com Responsible Gaming — Your safety is our priority

Enjoy entertainment within your limits — keep your gaming experience safe with deposit limits, self-exclusion, and time-out tools.

Why is responsible gaming important?

dps25com believes that online betting and casino gaming should be an enjoyable form of entertainment — never a source of financial or mental stress. Responsible gaming means understanding your limits, setting a budget, and staying aware of how much time you spend playing.

Millions of players across Bangladesh come to our platform every day for entertainment. To ensure every experience remains positive, we provide multiple protection tools and resources. If you feel that gaming is getting out of your control, do not wait — contact our 24/7 live chat support or use the self-help tools below.

The core principles of responsible gaming: gaming is always for entertainment, not as a source of income. You should never chase losses by placing bigger bets to recover money you have lost. Set a weekly or monthly budget for yourself and do not go beyond it. Always put family, friends, and daily responsibilities ahead of gaming.

Only those aged 21 or above may open an account and play games on our platform. Participation by minors is strictly prohibited.

Protection tools in your hands

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies if you wish to increase it.

Time-Out Break

If you feel you need a temporary break, set a time-out from 24 hours up to 30 days. During this period your account will be locked and no betting or casino games will be available.

Self-Exclusion

If you need a long-term break, you can close your account for 6 months or permanently. Once self-exclusion is active, opening any new account will not be possible.

Loss Limit

Set a maximum amount you can lose within a given period. Once this limit is reached, the system will automatically stop you from playing further.

Session Time Limit

Set a maximum duration for each playing session. When the set time is up, the system will alert you and may automatically end the session.

24/7 Support

If you have any concerns about your gaming experience, our Bengali-speaking live chat support team is ready to help at any time. You can also seek assistance while keeping your identity private.

21+

Age verification is mandatory

dps25com is a betting and casino platform exclusively for those aged 21 and above. Submitting age verification documents at the time of account creation is required. If anyone allows a minor to use their account, that account will be permanently closed and the balance will be forfeited. Keep your device, password, and banking details protected from minors.

Warning signs of problematic gaming

If any of the signs below apply to you, seek help today. These are not signs of weakness — they are proof of self-awareness.

Chasing losses: You are trying to recover losses by placing bigger bets after losing.

Exceeding your budget: You are spending more than your set limit and it is affecting your family or bill payments.

Lying about gaming: You are hiding the amount you play or spend from people close to you.

Gaming to escape stress: You are turning to gaming to escape anxiety, loneliness, or depression.

Finding it hard to stop: You try to stop but cannot manage to do so.

Impact on relationships and work: Gaming is having a negative effect on your family, friends, or professional life.

How to activate protection tools

Log in to your account

Select "Responsible Gaming"

Find the "Responsible Gaming" option in the settings menu.

Choose your preferred limit

Set whichever you need — deposit limit, loss limit, session time, or time-out.

Confirm

Confirm the change — the limit will take effect immediately.

If you cannot find the settings or need help, let us know via our 24/7 live chat — we will guide you through the entire process in Bengali.

dps25com's commitment

Here is what we do on our end to ensure a responsible gaming environment:

Age verification: A strict age verification process is followed for every new account.

SSL encryption: Your financial and personal information is protected with the highest encryption technology.

Fair play: A random number generator (RNG) is used in all games to ensure unbiased outcomes.

Transparent rules: All terms for bonuses and withdrawals are clearly stated — no hidden conditions.

Support resources: We keep relevant information and resource links readily available to help identify problematic gambling and seek assistance.

Fast response: Responsible gaming requests (setting limits, self-exclusion) are processed with the highest priority.

Bengali language support: 24/7 live chat assistance is available in Bengali — no language barrier.

Self-Exclusion — the most powerful step

Self-exclusion is a feature through which you can voluntarily close your account for a set period or permanently. Taking this step is an act of courage and we view it with respect.

Once self-exclusion is active: you will not be able to place bets or play any games; promotional emails and notifications will be turned off; any existing balance in your account will be returned to your registered payment method. After the self-exclusion period ends, reactivating the account will require a minimum additional waiting period of 7 days.

If you feel that gaming is becoming a serious problem, let someone close in your family know and seek professional support. Getting expert advice as part of responsible gaming is completely normal.

Questions about responsible gaming

Log in to your account and go to Settings → Responsible Gaming. There you can set a daily, weekly, or monthly limit under the "Deposit Limit" option. Once set, the limit takes effect immediately. Lowering a limit is instant, but increasing it requires a 24-hour waiting period. Contact live chat for help.

Yes. Once self-exclusion is active, any balance remaining in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or bank transfer). The minimum withdrawal amount is ৳1,000 and the process is usually completed within 1 hour.

A time-out is a temporary break (24 hours to 30 days), after which your account is reactivated automatically. Self-exclusion is a long-term or permanent solution — reactivating it after the period ends requires an additional process and waiting time. If the problem feels serious, self-exclusion is the right choice.

If a minor accesses your account and we detect it or you report it yourself, the account will be closed immediately. To prevent this, always keep your device and login details secure. It is best not to save passwords in apps or browsers, and to use a PIN or fingerprint lock on your device.

You can reach out directly through our 24/7 Bengali live chat support — our team will help you with complete confidentiality. You can also write to us by email at [email protected]. For professional mental health support, we recommend contacting Kaan Pete Roi or a local mental health service provider in Bangladesh.

Deposit and loss limits remain active even while enjoying bonuses such as the 200% first deposit bonus. Once a limit is reached, the system will not allow further betting even if a bonus is still active. The 25x wagering requirement on bonuses cannot be fulfilled beyond the limits you have set — safety always comes first.